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Information Technology

FAQ

Feel free to browse the list below to find various support documentation.

How can I create a strong password?

Please visit the Phoenix College Cyber Security page for additional information on creating strong passwords and pass phrases creating smart passwords.

What is Panopto?

Panopto is the Phoenix College solution for easy classroom and presentation recording for web sharing. Below are the installation, recording, and user manuals to help you get started.

If you have additional questions, please call Information Technology at x57200.

Panopto Installation Guide | PDF Download

Panopto Recording Guide | PDF Download

Panopto User Guide | PDF Download

What should I do if I have Gmail problems?

Follow the links below for frequent Gmail issues. (MEID Login Required)

My confirmation email says my request is a WILL-CALL item. What does that mean?

Certain small, easy-to-use items have been designated WILL-CALL equipment. WILL-CALL equipment must be picked up at the Help Desk, and returned by the time specified on your equipment request. IT staff do not deliver or pick up WILL-CALL items.

Examples of WILL-CALL items:

  • Laptops
  • Digital Cameras
  • Boom Boxes
  • Camcorders (with or without tripod)

Where do I get a Property Loan Agreement Form for Off-Campus use?

A MCCCD Property Loan Agreement is available on-line. A property loan agreement is required for all off-campus checkout of Information Technology equipment.  MCCCD property is available to board approved personnel for use as it pertains to MCCCD business.  For more information, check out the MCCCD Administrative Regulations.

Who can request equipment?

All faculty and staff (full-time board approved, part-time board approved, OYO, OSO, adjunct, and temporary) are eligible to request equipment from the Information Technology Department.

How do I access the equipment installed in my classroom?

Contact Information Technology and request a key. They will loan you the key for as long as you work or teach at Phoenix College. Your key will open the "Black Box" and Instructor Station in any classroom on campus.

Where can students find free or discounted software?

One way to save money while you are in school is to use free or discounted software. Here are some places to find great software at little to no cost!

Browser Recommendations

Different browser recommendations depending on which service you will be using:
  • Email - Google Chrome
  • CFS - Internet Explorer / Firefox
  • SIS - Internet Explorer
  • HRMS - Internet Explorer

How do I add a network printer?

To add a network printer, follow the directions listed below:
  1. Click "Start"
  2. Click "Devices and Printers"
  3. Click "Add a Printer"
  4. Click "The printer I want isn't listed"
  5. Click "Browse"
  6. In the address bar, click on the white space so "Network" is highlighted
  7. In place of "Network", type \\pclan and then hit "enter"
  8. Browse for desired printer
  9. Double-click on the desired printer and follow on-screen prompts
  10. Call the Help Desk @ 602-285-7200 if you have any questions

How do I access voice mail from off campus?

  1. Dial 480-731-8866
  2. When the voice prompt begins, press the # key
  3. Enter your 5-digit phone extension
  4. Enter your voice mail password
The rest of the process is the same as if you were at your desk.

Am I eligible for discounts on personal computer purchases?

The PC IT department doesn't have any official recommendations for personal technology purchases. However, several manufacturers offer discounts for qualifying customers in higher education (see below).

How can I print to the department copier?

Follow these instructions for using the 'Follow You' printing function on your departmental copier.

If you are not sure whether or not your departmental copier can be used as a printer, please submit a request to the help desk (5-7200 or via email at helpdesk@phoenixcollege.edu) and a technician will evaluate it to ensure it is capable of network printing. Most of the newer Ricoh copiers are able to support this function.

Where can I find the Photo Roster App for faculty?

How do I access the MyPC mobile app for students?

Students can visit http://www.MyPC.phoenixcollege.edu/ from their smartphone, tablet, laptop or computer and login with their MEID and password.