Student Life at Phoenix College

Academic Early Alert

CARE (Early Alert)

As a learning-centered college, Phoenix College is committed to providing an environment conducive to teaching, learning and student success. In harmony with this commitment is the adoption of a campus-wide CARE (Early Alert) program designed to offer our students academic and personal support in an effort to improve their academic performance and opportunity for success at Phoenix College.

We would like you to utilize this program as a means to identify students who are exhibiting at risk behaviors and in need of additional college support resources. Please “check out” the site and look at the Student Referral form to see what is available to you through this communication tool. 

The CARE (Early Alert) program is a team effort by faculty, coordinators, and support staff to increase student retention, success, and completion rates. The early alert program is most effective when a referral is submitted within the first three to four weeks of the semester however, a referral is welcome at any time.  We realize students encounter challenges throughout the course of the semester.

CARE (Early Alert) Referral Form


Why we are implementing a campus-wide CARE (Early Alert) program?

  • Phoenix College’s CARE program is designed to promote retention and student success

What is the purpose of the CARE (Early Alert) program?

  • Identify and address underlying issues that prevent student success.
  • Connect students to resources that promote self-awareness, accountability, and academic achievement.

What are the CARE (Early Alert) Outcomes?

Improve student:

  • success/retention
  • academic performance
  • adjustment to college
  • self-responsibility

What are the benefits to Faculty?

  • additional support and resources beyond the classroom environment
  • feedback on recommended interventions for your students
  • adjunct faculty, in particular, will benefit from this additional means to provide support to students

What are the benefits to Students?

If students actively participate in this process, they may realize the following benefits:

  • successful progress toward academic and career goals
  • exposure to and development of academic and personal tools for success
  • increased success
  • positive self-image

Course Syllabus sample statement

The CARE (Early Alert) program provides an opportunity to increase student success through coordination and communication between instructors, students who are having difficulty in class, and college support services. Since the CARE program provides essential notices by email, please check your email account frequently. If you receive a notice from the CARE program, please follow the instructions in the notice as quickly as possible.

Note: Faculty may choose to include the information above on their syllabus.

Overview of CARE for reference when interacting with a student a faculty member plans to refer

The CARE (Early Alert) program is designed to promote student success and retention through coordination and communication between students and instructors and support faculty and staff. If I see that you are experiencing difficulties in this course (in terms of assignments, participation, attendance, or test scores for example), I will talk to you about my concerns and send an email message to the CARE (Early Alert) program coordinator. My email message will tell of my concerns that I shared with you.

You will then receive an email note and/or telephone call asking you to meet with a counselor so you can work together to create an action plan to address any difficulties that you are having in the course (or outside of the classroom). This action plan may involve taking advantage of various campus support services.

Since the CARE (Early Alert) program provides essential notices by email, please check your email account frequently and respond quickly if you receive an email message and/or a telephone call.

When should you submit a CARE (Early Alert) referral?

After you have discussed the situation with the student and there is little/no improvement.
Ideally within the first 3-4 weeks of the course so there is sufficient time for intervention and improvement, however, a referral is welcome at any time. We realize students encounter challenges throughout the course of the semester.
When additional resources are needed.

How do you submit a CARE (Early Alert) referral?

To access the CARE (Early Alert) program, go to the PC Employee Resources section of the home page and select "CARE (Early Alert)." The tab for this is the last option in the first column. This will take you to a page describing the CARE and from there, you may select the link to the CARE (Early Alert) Referral Form. Please complete the form online and submit.

If you have questions, need clarification, or desire further information, please contact Cecile Babich Morrow at

What happens next?

CARE (Early Alert) program process

  • Our CARE (Early Alert) coordinator will acknowledge your submission within one workday.
  • The CARE (Early Alert) coordinator will make the initial contact with the student via email and/or phone to set up an appointment with one of the Counseling Department faculty. A Counselor will meet with the student to create a success plan.
  • If necessary, the student will be referred to appropriate specialists and resources.
  • The CARE (Early Alert) coordinator will send an email notification to update the faculty member who submitted the CARE notification.

When to Use CARE (Early Alert)

There are many reasons that a student might be referred to the CARE (Early Alert) program.

What are the reasons to refer a Student?

We work with students who have a range of academic and personal challenges that prevent them from being successful. Some of the most common reasons for submitting a student to the Early Alert program include:

  • Poor attendance/tardiness
  • Lack of participation/motivation
  • Lack of focus/attention in class
  • Late/missing/poor quality assignments
  • Not completing homework
  • Inadequate note-taking skills
  • Needs tutoring
  • Low quiz/exam scores
  • Lack of essential (basic) skills and aptitude
  • Inappropriate classroom etiquette
  • Inappropriate use of electronic devices in class
  • Sudden drop in attendance/grades
  • Personal or family issues/difficulties (i.e. financial, death in the family, etc.)
  • Change in demeanor
  • Other reasons as determined by instructor

It is imperative to note that the CARE (Early Alert) program cannot serve as a surrogate for good classroom management, nor are we disciplinary in nature. When making a referral, please first discuss your concerns with the student. Also, be sure to communicate with your Department Chair on all matters related to the classroom learning environment. For staff members making a referral, be sure to communicate with your immediate supervisor.

We have developed a set of best practices for using the CARE (Early Alert) program to help your students be successful:

  • The CARE (Early Alert) program works best when used early! Submissions in the first 4 weeks of class are most likely to result in a successful outcome for your students. However students encounter challenges throughout the semester, so please refer as you see fit.
  • Let your student know the nature of your concern for them and that you will be submitting them to the CARE (Early Alert) program
  • Include the explanation of the CARE (Early Alert) program in your syllabus
  • Let us know when our feedback doesn’t match up with what you’re seeing in class