Information Technology FAQ

Information Technology FAQ

Feel free to browse the list below to find various support documentation.


Please visit the Phoenix College Cyber Security page for additional information on creating strong passwords and pass phrases 

Follow the links below for frequent Gmail issues. (MEID Login Required)


Certain small, easy-to-use items have been designated WILL-CALL equipment. WILL-CALL equipment must be picked up at the Help Desk, and returned by the time specified on your equipment request. IT staff do not deliver or pick up WILL-CALL items.

Examples of WILL-CALL items:

  • Laptops
  • Digital Cameras
  • Boom Boxes
  • Camcorders (with or without tripod)


A MCCCD Property Loan Agreement is available on-line. A property loan agreement is required for all off-campus checkout of Information Technology equipment.  MCCCD property is available to board approved personnel for use as it pertains to MCCCD business.  For more information, check out the MCCCD Administrative Regulations.

All faculty and staff (full-time board approved, part-time board approved, OYO, OSO, adjunct, and temporary) are eligible to request equipment from the Information Technology Department.


Contact Information Technology and request a key. They will loan you the key for as long as you work or teach at Phoenix College. Your key will open the "Black Box" and Instructor Station in any classroom on campus.


One way to save money while you are in school is to use free or discounted software. Here are some places to find great software at little to no cost!



Different browser recommendations depending on which service you will be using:

  • Email - Google Chrome
  • CFS - Internet Explorer / Firefox
  • SIS - Internet Explorer
  • HRMS - Internet Explorer


Step 1: Call 602-532-8866, followed by Pressing *
Step 2: Enter your phone extension
Step 3: Enter your PIN followed by #
Step 4: Follow directions to review voice mail
Step 5: Listen to new messages

For more phone information, click here.

The PC IT department doesn't have any official recommendations for personal technology purchases. However, several manufacturers offer discounts for qualifying customers in higher education (see below).

Lenovo Academic Purchase Program
Dell (Member ID: 116018340)

Follow these instructions for using the 'Follow You' printing function on your departmental copier. 

If you are not sure whether or not your departmental copier can be used as a printer, please submit a request to the help desk (5-7200 or via email at and a technician will evaluate it to ensure it is capable of network printing. Most of the newer Ricoh copiers are able to support this function.

It can be found, here:

Students can visit from their smartphone, tablet, laptop or computer and login with their MEID and password.

They may update their information by using the Manage My Account tool under the tab labeled "My Profile". Changes made there will generally be reflected system-wide within 24 hours.