Maricopa Emergency Management System Alert

  CORONAVIRUS (COVID-19) UPDATE – CAMPUS CLOSED: CLASSES AND SERVICES AVAILABLE REMOTELY: Registration for the Fall 2020 semester is open. Select student services will be available in-person beginning August 10.  Maricopa Coronavirus Website  |  CARES Funding FAQs  |  Need Help?  | Remote Services & Support

 

Service Catalog

Employee ID Badge

New Employees (First PC Badge)

  • Information Technology (D115) prints all employee ID badges. For new employees, the request must be submitted by the employee’s Department Chair / Director to Human Resources. Once the request has been received and approved, a badge can be issued. 

Who can request: Department Chair / Director
How to request: Notify Employee Services of the request.  Once approved, visit Information Technology in (D115) during business hours.
 

Existing Employees (Badge Replacement)

  • Visit Information Technology (D115) any time during business hours to have a replacement badge printed.

Who can request: Any Faculty or Staff Person
How to request: Visit Information Technology (D115) during business hours.


Creating an MEID Username/Password

Creation of an MEID Username and Password 

Who can request: Created by District 
How to request: Automatic upon hire
Service Level Agreement: Included in hiring process


Changing a MEID Password

Changing a MEID Password

Who can request: Any Faculty or Staff Person
How to request: Use Manage My Account, phone (602.285.7200) or in person in D115.  Due to security policies, passwords will not be provided via email.
Service Level Agreement: Immediate if by phone, and walk in during business hours.


Classroom & Building Door Access

Requesting a change to the areas or classrooms that a Phoenix College ID badge is able to access.

Who can request: Dept. Chair / Director
How to request: Contact Help Desk by email, phone (602.285.7200), or submit an online Help Desk Ticket.
Service Level Agreement: 1 Business Day


Email transfer to another college

Transferring a Phoenix College email address to another college within the MCCCD system.

Who can request: Any Faculty or Staff Person
How to request: Contact Help Desk by email or phone (602.285.7200), or submit an online Help Desk Ticket.
Service Level Agreement: *Typically within 3 business days.


Copier Email Access - Email scanned items from the copier.

Request the ability to send scanned documents to yourself via email.

Who can request: Any Faculty or Staff Person
How to request: Contact Help Desk by email or phone (602.285.7200), or submit an online Help Desk Ticket.
Service Level Agreement: 1 Business Day


BOEXI Access

To access, or report issues with, BOEXI (Enterprise Data Reporting) reports.

Who can request: Any Faculty or Staff Person
How to request: Contact Help Desk by email or phone (602.285.7200), or submit an online Help Desk Ticket.
Service Level Agreement: 3 Business Days


College Financial System (CFS)

If you need to gain access or change the level of access you have to the CFS System.

Who can request: Any Faculty or Staff Person
How to request: Contact: Fiscal Office | Phone: (602) 285-7516 
Service Level Agreement: *1 Business Day between receipt of request and creating ticket with Fiscal Agent


Student Information System Security Access

If you need to gain access or change the level of access you have to the SIS System.

Who can request: Supervisor on behalf of employee.
How to request: Supervisor must download and complete the SIS Security Access Request. Once the form has been completed, it must be emailed to the IT Help Desk
Service Level Agreement: *1 Business Day between receipt of request and creating ticket with A&R Supervisor


Canvas Learning Management System Assistance

If you need to set up a class on the LMS or need assistance with a current class 

Who can request: Any Faculty Member
How to request: During business hours, contact the Center for Teaching and Learning (F-Building 2nd Level) at Phoenix College, Learning Management System | Phone: (1-888) 994-4433 | Phone: (602) 285-7444 | Email: lmshelp@phoenixcollege.edu
Service Level Agreement: *3-5 business days