CARE / Early Alert

CARE / Early Alert

As a learning-centered college, Phoenix College is committed to providing an environment conducive to teaching, learning and student success. In harmony with this commitment is the adoption of a campus-wide CARE (Early Alert) program designed to offer our students academic and personal support in an effort to improve their academic performance and opportunity for success at Phoenix College.

We would like you to utilize this program as a means to identify students who are exhibiting at risk behaviors and in need of additional college support resources. Please “check out” the site and look at the Student Referral form to see what is available to you through this communication tool. 

The CARE (Early Alert) program is a team effort by faculty, coordinators, and support staff to increase student retention, success, and completion rates. The early alert program is most effective when a referral is submitted within the first three to four weeks of the semester however, a referral is welcome at any time.  We realize students encounter challenges throughout the course of the semester.

CARE (Early Alert) Referral Form



  • Identify and address underlying issues that prevent student success.
  • Connect students to resources that promote self-awareness, accountability, and academic achievement.


Improve student:

  • success/retention
  • academic performance
  • adjustment to college
  • self-responsibility


  • additional support and resources beyond the classroom environment
  • feedback on recommended interventions for your students
  • adjunct faculty, in particular, will benefit from this additional means to provide support to students

If students actively participate in this process, they may realize the following benefits:

  • successful progress toward academic and career goals
  • exposure to and development of academic and personal tools for success
  • increased success
  • positive self-image


The CARE (Early Alert) program provides an opportunity to increase student success through coordination and communication between instructors, students who are having difficulty in class, and college support services. Since the CARE program provides essential notices by email, please check your email account frequently. If you receive a notice from the CARE program, please follow the instructions in the notice as quickly as possible.

Note: Faculty may choose to include the information above on their syllabus.

The CARE (Early Alert) program is designed to promote student success and retention through coordination and communication between students and instructors and support faculty and staff. If I see that you are experiencing difficulties in this course (in terms of assignments, participation, attendance, or test scores for example), I will talk to you about my concerns and send an email message to the CARE (Early Alert) program coordinator. My email message will tell of my concerns that I shared with you.

You will then receive an email note and/or telephone call asking you to meet with a counselor so you can work together to create an action plan to address any difficulties that you are having in the course (or outside of the classroom). This action plan may involve taking advantage of various campus support services.

Since the CARE (Early Alert) program provides essential notices by email, please check your email account frequently and respond quickly if you receive an email message and/or a telephone call.


  • After you have discussed the situation with the student and there is little/no improvement.
  • Ideally within the first 3-4 weeks of the course so there is sufficient time for intervention and improvement, however, a referral is welcome at any time. We realize students encounter challenges throughout the course of the semester.
  • When additional resources are needed.


To access the CARE (Early Alert) program, go to the PC Employee Resources section of the home page and select "CARE (Early Alert)." The tab for this is the last option in the first column. This will take you to a page describing the CARE and from there, you may select the link to the CARE (Early Alert) Referral Form. Please complete the form online and submit.

If you have questions, need clarification, or desire further information, please contact Dolores Bartlett at


  • Our CARE (Early Alert) coordinator will acknowledge your submission within one workday.
  • The CARE (Early Alert) coordinator will make the initial contact with the student via email and/or phone to set up an appointment with one of the Counseling Department faculty. A Counselor will meet with the student to create a success plan.
  • If necessary, the student will be referred to appropriate specialists and resources.
  • The CARE (Early Alert) coordinator will send an email notification to update the faculty member who submitted the CARE notification.