CARE / Early Alert

CARE / Early Alert

As a learning-centered college, Phoenix College is committed to providing an environment conducive to teaching, learning and student success. In harmony with this commitment is the adoption of a campus-wide CARE (Early Alert) program designed to offer our students academic and personal support in an effort to improve their academic performance and opportunity for success at Phoenix College. We want you to identify students who are exhibiting at risk behaviors and in need of additional college support resources.

The CARE (Early Alert) program is a team effort by faculty, coordinators, and support staff to increase student retention, success, and completion rates. CARE referrals can be submitted at any time. It is most helpful to submit a referral in the first 3-4 weeks of the course to ensure sufficient time for intervention and improvement. Nevertheless, we realize students encounter challenges throughout the semester.

To submit a CARE referral: CARE (Early Alert) Referral Form

 

  • Identify and address underlying issues that prevent student success.
  • Connect students to resources that promote self-awareness, accountability, and academic achievement.

 

Improve student:

  • Success/retention
  • Academic performance
  • Adjustment to college
  • Self-responsibility

 

  • Additional support and resources beyond the classroom environment
  • Feedback on recommended interventions for your students
  • Adjunct faculty, in particular, will benefit from this additional means to provide support to students

If students actively participate in this process, they may benefit from:

  • Successful progress toward academic and career goals
  • Exposure to and development of academic and personal tools for success
  • Increased self-efficacy
  • Positive self-image

 

Faculty may choose to include the following information in their syllabus:

"The CARE (Early Alert) program provides an opportunity to increase student success through coordination and communication between instructors, students who are having difficulty in class, and college support services. Since the CARE program provides essential notices by email, please check your email account frequently. If you receive a notice from the CARE program, please follow the instructions in the notice as quickly as possible."
 

As a Reporter, you can use this script to inform students that you are referring them to the CARE program:

"The CARE (Early Alert) program is designed to promote student success and retention through coordination and communication between students and instructors and support faculty and staff. If I see that you are experiencing difficulties in your class, in terms of assignments, participation, attendance, or test scores for example, I will talk to you about my concerns and let you know that I would like to connect you to the CARE (Early Alert) program by sending an email to their coordinator.

You will then receive an email and/or phone call asking you to meet with a Counseling Faculty so that you can work together and create an action plan to address any difficulties that you are having in the course (or outside of the classroom). This action plan may involve taking advantage of various campus support services.

Since the CARE (Early Alert) program provides essential notices by phone and/or email, please respond quickly if you are contacted."
 

 

  • CARE referrals can be submitted at any time. 
  • It is most helpful to submit a referral in the first 3-4 weeks of the course to ensure sufficient time for intervention and improvement. Nevertheless, we realize students encounter challenges throughout the semester.
  • When additional resources are needed.

 

To access the CARE (Early Alert) program, click here and select the "CARE Reporting" icon to complete the form online and submit. 

If you have questions or need further clarification, please contact care.program@phoenixcollege.edu.
 

 

  • Our CARE coordinator will acknowledge the Reporter’s submission within one workday.
  • Our CARE coordinator will make the initial contact with the student via phone and/or email to set up an appointment with a Counseling Department Faculty. 
  • When the student attends the Initial Appointment, the Counseling Faculty will assess their situation, create a personalized plan to ensure academic success, and provide referrals to additional resources when warranted.
  • Our CARE coordinator will send an email notification to update the Reporter with a follow-up.