Information Technology
Information Technology at Phoenix College is dedicated to helping you with all of your technology needs while keeping Phoenix College on the leading edge of innovation in its classrooms, offices, and labs.
Phoenix College Information Technology maintains the networks and servers that link faculty, staff, and students to each other and the world. We are available to help incorporate new technology and multimedia into your work and to support the equipment and services that you rely on every day.
Information Technology Help Desk
- For Phoenix College Employees:
- Our Help Desk is standing by to answer your questions or troubleshoot any problems you may experience and can assign one of our highly trained technicians to assist you on-site or virtually, if necessary. We can also help with securing the best prices for your department's technology purchasing needs, and ensure that they meet college specifications for system compatibility and support.
- Phone Support: Faculty and Staff Help Desk can be reached at 602-285-7200.
- The 24/7 Help Desk is available at 1(888) 994-4433.
- In- Person: Library Main Level L-104
- In Person Support Hours: Monday-Thursday 7am-6pm & Friday 7am-4:30pm
- Email: helpdesk@phoenixcollege.edu
- Submit a ticket online: https://maricopaccd.sysaidit.com
- Our Help Desk is standing by to answer your questions or troubleshoot any problems you may experience and can assign one of our highly trained technicians to assist you on-site or virtually, if necessary. We can also help with securing the best prices for your department's technology purchasing needs, and ensure that they meet college specifications for system compatibility and support.
Feel free to browse the list below to find various support documentation.
Am I eligible for discounts on personal computer purchases?
The PC IT department doesn't have any official recommendations for personal technology purchases. However, several manufacturers offer discounts for qualifying customers in higher education (see below).
Dell Computing
Dell technology impacts higher education institutions to drive innovation and digital transformation at every level, from classrooms, to research labs, to administrative offices and student use. Dell offers discounts for students/employees. Click here for more information Dell (Member ID: 116018340)
Apple Computing
Save on a new Mac or iPad with Apple education pricing. Available to current and newly accepted college students and their parents, as well as faculty, staff, and homeschool teachers of all grade levels. Click here for more information Apple.
How can I print to the department copier?
Follow these instructions for using the 'Follow You' printing function on your departmental copier.
If you are not sure whether or not your departmental copier can be used as a printer, please submit a request to the help desk 602-285-7200 or via email at helpdesk@phoenixcollege.edu) and a technician will evaluate it to ensure it is capable of network printing. Most of the newer Ricoh copiers are able to support this function.
How do employees update their directory profile information?
They may update their information by using the Manage My Account tool under the tab labeled "My Profile". Changes made there will generally be reflected system-wide within 24 hours.