Phones, Conferencing and Communications

Most Cisco phone guides will receive their phones the week of January 19th, 2015. After that, approximately 90 phones will be installed each week. Emails will be sent to departments with their corresponding install dates and all phone installations are scheduled for completion by Spring Break.

Yes, you will receive an email from IT, notifying you of your phone installation date.

Cisco Phone Guides have been trained to assist employees in their department. They are your first initial support contact. You may also call IT help desk at x57200 or email helpdesk@phoenixcollege.edu for assistance.

After you receive your new phone, call our Helpdesk at x57200 or email helpdesk@phoenixcollege.edu to set up a time.

Your old voicemail will deactivate at the end of 2015 or when the district office is no longer able to support the older system. If you need assistance in saving your old voicemail, contact our help desk x57200. You can access your old voicemail by calling (internal) 18866 or (external) 480-731-8866

Your new initial setup password code is 1920.

The voicemail extension is 28866 (internal), and external access is 602-532-8866. External Access Procedure:

• Step 1: Call 602-532-8866, followed by Pressing *
• Step 2: Enter your phone extension followed by #
• Step 3: Enter your PIN followed by #
• Step 4: Follow directions to review voicemail. Listen to new messages

You can access the new voicemail system by pressing the voicemail button on your phone, dialing extension 28866 (internal), or externally using 602-532-8866. The first time you access your voicemail, you will be prompted to enter a pin number. The initial pin number is 1920.

You will then be prompted to record your name, and your greeting, and to finally change your pin.

After you have completed the setup of your new voicemail, when accessing your voicemail externally you will need to press the * key when the voice prompting begins to access your voicemail by following the prompts.

1. Listen to new messages
   • 1 - Replay
   • 2 - Save
   • 3 - Delete
   • 4 - Reply
   • 5 - Forward message
   • 6 - Save as New
   • 7 - Rewind message
   • 8 - Play message properties
   • ## - Skip to next message (Marks current as New)
2. Send a message
   • Press 2 at main Menu
   • Speak message, Press # when done
   • Enter destination extension, then #
   • Name will play. Press # to confirm
   • # ---Send
     • Mark Urgent
     • Return receipt
     •  Mark Private
     • Set for future delivery
     • Review
     • Re-Record
     • Add to message
     • Add a name
     • Review/Delete names
     • Repeat
     • Delete
     • Previous name
     • Next name
3. - Review old messages
   • Press 3 at Main Menu
     • Listen to new messages
     • Send a message
     • Review old messages
4.  - Change setup options
   • Press 4 at Main Menu
   • Change Greetings:
   • Press 1 (System will state if standard or alternate greeting is currently used)
     • 1 — Record this greeting
     • 2 — Turn on/off alternate greeting
     • 3 — Edit other greetings
     • 4 — Hear all greetings
       • Change Pin:
       • Press 3, Then 1
       • Change Recorded Name:
       • Press 3 Then 2
       • Use these keys anytime:
         • 0 - Help
         • * — Cancel or back up

Yes! Employees have an option to have their voicemail go to their email. To have this option setup, call or email the Help Desk. 

• Who can request: Department Chair/Director, for an employee. Per Standard IT Procedure, only full-time employees are eligible for an assigned phone with voicemail. 
• How to request: Email request to the Help Desk with employee name, office location. 

If an employee needs their voicemail PIN reset, call or email the Help Desk.

If you have any questions related to using the new voicemail system, please contact the help desk at 602-285-7200 or try using the Voicemail User Guide.